Complaints & Appeals

You have the right to file a complaint at any time. You also have a right to request an appeal for any denied behavioral health services within sixty (60) days of the notice of denied services.

Health Colorado will help you file a complaint or appeal. You may call our Complaint and Appeals Coordinator at 888-502-4185. This is a free call. They will help answer your questions and will send you any forms that may be required. If you need interpreter services because you do not speak English, are Deaf, or are hard of hearing, please make sure to tell us. Health Colorado will arrange for interpreter services upon your request.

English Resources

• Appeal Guide
• Complaint Guide
• Designated Client Representative (DCR) Form
• How to File a Complaint Poster
• Ombudsman Policy
• Release of Information (ROI) form
• State Fair Hearing Guide
• Members can link to Health First Colorado to learn about benefit and appeal rights

Recursos En Español

• GuÍa De Apelación Appeal Guide
• Guía De Quehas (Reclamaciones)
• Formulario de Representante de Cliente Designado (DCR)
• Cómo presentar un cartel de queja
• Ombudsman Policy
• Guía De Audiencias Imparciales Del Estado
• Los miembros pueden conectarse a Health First Colorado para obtener información sobre los beneficios y los derechos de apelación

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