Preventive Maintenance Agreement

NNG Standby Generators provides the most comprehensive Preventative Maintenance Service Agreement (“Service Plan”,”Maintenance Contract”,”PM”) available. Our service plan meets the requirements and recommendations of all major generator manufacturers and industry leaders. Inspections performed include (where applicable) the general appearance, the lube oil system, the engine air filter system, the engine fuel system, the engine starting system, the engine ignition system, the engine exhaust system, the main alternator and electrical system, the cooling system, the transfer equipment and general condition with specific checks during operation to ensure peak performance. We offer three levels of Service Plan Agreements. All three levels offer you the peace of mind that your generator is properly maintained and ready for you in your time of need. Our Service Plan Agreements are complete customer care plans that provide 24-hour priority service. All three levels include the items and services (if applicable) listed below. The differences in levels are delineated here among the Elite, Elite Plus and Premier options:

Elite Service (1 Year Term)

All items and services (where applicable) listed on the checklist
One service performed annually
Priority emergency service over non-plan customers

Elite Plus Service (1 Year Term)

All items and services (where applicable) listed below
Two services performed semi-annually
Primary service to cover the complete checklist below
Second service to include thorough inspection of engine, electrical and fuel systems, transfer gear and general Oil change performed only when engine hours warrant on a time and material basis less plan discounts.
Priority emergency service over Elite and non-plan customers
10% parts discount in the event repairs are required

Premiere Service (3 Year Term)

All items and services (where applicable) listed below
Two services performed semi-annually
Primary service to cover the complete checklist below
Second service to include thorough inspection of engine, electrical and fuel systems, transfer gear and general operation. Oil change is INCLUDED only when engine hours
Battery replacement performed each term – INCLUDED
Air filter replacement performed as needed – INCLUDED
Spark plug replacement performed as needed – INCLUDED
Priority emergency service over Elite, Elite Plus and non-plan customers
15% parts discount in the event repairs are required

This maintenance agreement includes all labor charges for routine maintenance associated with complete system inspections and adjustments, oil changes and transfer tests unless otherwise specified by the plan level. All material costs associated with oil changes (oil, oil filter, oil filter seal) are included. Labor and material costs for additional services may vary among plan levels. This maintenance contract includes all costs associated with proper disposal of all used oils, lubricants, coolants and filters. All labor and material charges for services other than routine maintenance described above, such as a required repair, are not included in this maintenance agreement. With customer authorization, these costs are invoiced on a time and material basis, less plan discounts, upon job completion unless otherwise specified in the standard service terms and conditions.

Service inspections for generator system (where applicable):